What we do

Five solutions. Three extensions.
One engagement.

Pilot's work runs on a small number of distinct levers. Five core solutions cover what most engagements need; three partner-delivered extensions handle the specialized adjacencies. They combine differently for different clients — but they're the same levers, run the same way, by the same team.

What Pilot manages, anticipates, saves on.

These five run as a coordinated portfolio inside most engagements. Procurement is the foundation that most engagements start with; the other four deepen the scope based on the specific opportunity. Each links to its own deeper page.

01

Procurement & Risk Management

Power and gas sourcing, hedging strategy, contract structuring, RFP execution across every U.S. deregulated market. Pillared on Product Structure, Competitive Auctions, Market Monitoring, and Budgeting & Forecasting.

What it covers

  • Multi-supplier portfolio aggregation across PJM, ERCOT, NYISO, CAISO, ISO-NE, MISO
  • Layered hedging programs with documented trigger pricing
  • Competitive auction execution against vetted supplier shortlists
  • Quarterly market monitoring with portfolio implications surfaced
  • Budget framework that maps procurement strategy to financial planning
More
02

Direct Access — buy energy the way generators sell it

Wholesale market access for energy-intensive loads. Built to survive the decade. Pilot's longest-running solution — Direct Access is where the firm started in CAISO 25 years ago.

What it covers

  • Wholesale access in CAISO (where Direct Access started) plus other deregulated markets
  • Direct supplier counterparty contracts and scheduling coordination
  • Cost allocation transparency and regulatory updates
  • Risk management and scenario analysis
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03

Utility Invoice Verification & Tariff Analysis — the bills tell a different story than the contracts

Line-by-line audit against the contracts you signed and the tariffs that govern them. Errors and tariff misclassifications accumulate quietly at scale; comprehensive audit recovers what's been missed and prevents future drift.

What it covers

  • Bill-by-bill audit for accuracy on tariff class, demand calculations, capacity charges, taxes
  • Refund and credit pursuit for accumulated billing errors
  • Rate schedule optimization — moving accounts onto the rate class that fits actual usage
  • Tariff change monitoring so portfolio implications are caught at the regulatory filing stage
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04

Load Management — the other half of the bill

Procurement determines what you pay per kWh. Load management determines what you pay for being on the grid — capacity charges, demand charges, ancillary services, and the operational flexibility that turns them into revenue rather than cost.

What it covers

  • Demand response enrollment and operational coordination
  • Peak shaving and capacity tag management (especially 5CP in PJM)
  • BTM generation, battery storage, and CHP advisory through vetted partners
  • Capacity market participation strategy
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05

Decarbonization — built to survive the decade

Corporate sustainability commitments turn into 15+ year contracts. PPAs with developers, REC procurement aligned with reporting frameworks, BTM solar evaluation. Strategy that lines up with how the contracts actually get signed.

What it covers

  • Corporate PPA structuring with operating and new-build counterparties
  • REC and offset procurement aligned with reporting frameworks (GHG Protocol, RE100, SBTi)
  • Scope 2 reporting support and attribute claim documentation
  • BTM solar evaluation framework for portfolios where economics work
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Adjacent services that round out a Pilot engagement.

Three additional services that extend a Pilot engagement into adjacent operational areas. Each is delivered through Pilot's partner network — vetted providers we coordinate with on the client's behalf — rather than from Pilot's core team. The handoff is clean: one engagement, one accountable team, one consolidated reporting view.

06Partner-delivered

Utility Bill Pay

Stop processing 200 invoices. Receive one.

Centralized invoice administration for portfolios with many utility and supplier accounts. Each invoice received, audited for accuracy, paid within the utility's required timeframe. The client receives one consolidated monthly statement instead of dozens or hundreds.

For portfolios with 100+ utility accounts, this alone typically saves the internal AP team 20–40 hours per month — bandwidth that gets redirected to operations and leases.

Services: Centralized invoice processing · audit-at-receipt · single monthly statement · payment timing optimization · 24/7 concierge support

07Partner-delivered

Water Optimization

Energy isn't the only utility with hidden inefficiency.

Water bills are systematically less scrutinized than energy bills. Errors and tariff misclassifications accumulate over years. Sewer charges based on water consumption often miss substantial non-sewered use — irrigation, cooling, evaporation. Flow control technology can reduce consumption 15–25% with no operational impact.

Particularly valuable for food processing, hospitality, manufacturing, and multi-site retail portfolios where water spend is material but unaudited.

Services: Multi-account bill audit · sewer credit applications · flow control optimization · sub-metering installations · tariff reclassification

08Partner-delivered

ASHRAE Audits

Standards-grade audits, by the standard.

Level I, II, and III energy audits conducted to ASHRAE standards by certified engineering partners. Compliance-grade documentation suitable for public sector requirements, capital project justification, and disclosure mandates. Pilot coordinates the audit, integrates the findings with procurement and load management strategy, and tracks measured savings.

Especially relevant for public sector, education, and commercial real estate portfolios where energy audits are mandated or where capital project decisions need engineering rigor.

Services: Level I walkthrough audits · Level II detailed audits · Level III investment-grade audits · measurement & verification · compliance documentation

Most engagements use two to four solutions together.

Solutions don't run as separate engagements — they combine into a single coordinated portfolio. The compounding effect is where the disproportionate value lives. Three illustrative combinations from recent case studies:

Where to start

Not sure which solutions fit your situation?

The right combination depends on what your internal team already handles, where your biggest exposures sit, and what engagement model fits your operating structure. Talk to a Pilot advocate — we'll work through it with you.

Talk to a Pilot advocate →